Returns & Refunds
Returns
Our return policy is 30 days from the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Email us at customerservice@airturn.com to obtain a return-merchandise number (RMA) before mailing your item. To complete your return, we require a receipt or proof of purchase.
AirTurn products are covered under a 30-day return policy for a full refund. The 30 days are determined by purchase date. In the case of a return for refund, any shipping and/or handling charges from the original order will not be refunded.
All returns must have an RMA (Return Merchandise Authorization) number issued by an AirTurn customer service representative before returning. AirTurn reserves the right to refuse packages without an RMA number. To obtain an RMA number, please email support@airturn.com or call us at 888-247-1223 (M-F 9am to 5pm MST).
Units to be returned should be packed carefully in their original packaging (including all cables, manuals, and adapters). Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery unless you use Priority Service. Since AirTurn cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.
Non-returnable items:
Gift cards
Downloadable software products
Items with sanitation requirements (AirTurn Bite Switch)
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@airturn.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@airturn.com and send your item to: 1668 Valtec Lane Unit G Boulder,CO 80301.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to:
1668 Valtec Lane Unit G Boulder,CO 80301
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.